Updated by Dana Bowlin on Sep 10, 2015
Article Code: kb/683
Our team of network engineers has deep operational expertise to quickly and efficiently perform common platform activities. Just give us the details on your request - and within one business day, we'll reply with an estimate, along with a projected completion date for the task.
- Service task estimation and duties are performed Monday-Friday, 7am-7pm Pacific Time.
- The types of tasks we can perform on your behalf are listed on our website along with any associated fees.
- All Customers
Detailed Steps to Request a Service Task
Send email to ServiceTasks@ctl.io. This will automatically create a ticket for the Service Tasks team to review.
You will get an acknowledgement that we have received your request. Requests are reviewed by our Service Tasks team daily.
From there, we work with you and your team to ensure the task is completed as requested. Updates on progress are provided via our ticketing system.