Real-Time Dashboard, Wallboard and Cradle to Grave Reporting Solution for Call Centers
Easily manage your call center with QLive Live Agent & Queue Monitoring solution. With configurable wallboards and dashboards, KPI notification tools, and cradle-to-grave reports you can empower your team to self-manage their performance and proactively track queues to ensure adequate staffing and service levels.
Configurable wallboards make it easy to provide your team with an at-a-glance update on the overall performance of your call center and give you the control to focus on only the key statistics that matter to your business.
Keep your team on track with custom supervisor dashboards.
Create a customizable dashboard to manage and benchmark the performance of your team with at-a-glance hunt group or call center statistics.
Note: Term and Volume Discounts shown below.
|Tier 1: 1 to 5 Agents||175 USD/mo||150 USD/mo||125 USD/mo|
|Tier 2: 1 to 10 Agents||300 USD/mo||250 USD/mo||200 USD/mo|
|Tier 3: 1 to 25 Agents||625 USD/mo||500 USD/mo||375 USD/mo|
|Tier 4: 1 to 50 Agents||845 USD/mo||650 USD/mo||480 USD/mo|
|Tier 5: 1 to 100 Agents||1.095 USD/mo||900 USD/mo||750 USD/mo|
|Tier 6: 1 to 250 Agents||1.595 USD/mo||1.250 USD||1.050 USD/mo|
Note: For Cisco Unified Call Manager (CUCM), "Agents" are defined as NAMED CUCM End Users, their Controlled Device(s), and associated Directory Number(s). Hunt Pilots are not considered an Agent.
Note: For Avaya, "Agents" are Named Avaya IP Office Users that wish to be monitored in QLive.
QLIVE: Interfaces with Cisco UCM & BE series with a TAPI interface and Avaya IPO 7, 8, 9 via monitor logs and v. 10 via CTI Pro link license.
Global seafood producer needs to manage customer service teams tasked with serving multiple brands.
Phone: (954) 414-2900 Ext. 32